Your general conditions of sale
The online shop of the site "Sigma-Tactical" is a mark of the individual entrepreneur David Lefebvre, who is the operator of this site. Any order under a product appearing in the online store sigma-tacticla.fr web site requires consultation and prior acceptance of all these terms and conditions. The customer has the option to save or edit these general conditions, it being specified that both the backup and the edition of this document are his sole responsibility
Article 1 : Order Confirmation
An order summary is sent to the customer by e-mail as soon as he confirms his order, on receipt of the payment, and on the shipment.
Article 2 : Proof of the transaction
The computerized records stored in David Lefebvre's computer systems under reasonable security conditions will be considered as proof of communications, orders and payments between the parties. The filing of purchase orders and invoices is done on a reliable and durable support that can be produced as evidence.
Article 3 : Product Information
Each product presented on the site "sigma-tactical" is detailed so that the consumer can know the description. Offers are only valid while stocks last.
Article 4 : Price
Prices are quoted in euros, «All prices are inclusive of VAT, including VAT.
Intra-EEC shipments : Under no circumstances can a shipment be tax-free if the country of destination is part of the European Union. The countries of the European Union are : Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain, United Kingdom, Slovakia, Slovenia, Sweden, Romania and Bulgaria.
Non-EEC shipments : For countries outside the EEC, we make sales without VAT, ie all items offered in the catalog are excluding VAT. Be careful to order products in accordance with the legislation of the country of destination.
Article 5 : Method of payment
To settle his order, the customer has according to his situation one or more of the following payment methods :
Par CB via Paypal à l’adresse suivante : firstname.lastname@example.org;
David LEFEBVRE reserves the right to suspend any order management and any delivery in case of refusal of authorization for payment by credit card from the officially accredited bodies or in case of non payment.
Article 6 : Availability of products
If, despite our vigilance, the items are unavailable, we will notify you by e-mail as soon as possible.
Article 7 : Terms of delivery
The products are delivered to the address indicated by the customer on the order form. The customer is responsible for the accuracy of the coordinates he transmits.
The customer is required to check the condition of the packaging of the goods on delivery and to report any damage to the carrier on the delivery order, as well as to ourselves, within a week.
Regarding the shipment, it is made by mailing followed by the amount of the basket and the volume of the goods.
As soon as we make a shipment, you receive an email informing you. We are not responsible for delivery times. In case of delay of delivery compared to the date that we indicated to you in the mail of dispatch, we ask you to announce us the delay by calling us by telephone or by sending us an email. We will then contact the Post Office to start an investigation. A Post Investigation may last up to 21 days from the date of commencement of the investigation. If during this period, the product is found, it will be re-routed immediately to your home (majority of cases). If, on the other hand, the product is not found after 21 days of investigation, the Post considers the package as lost. Only then can we send you a replacement product at our expense. If the ordered products were no longer available at this time, we will refund the amount of products concerned by the loss of the carrier. If the product or products were still available, but had changed prices on the site, we are committed to applying the prices to which you have validated your order. We do not accept any responsibility for longer delivery times due to the carrier, especially in case of loss of products or strike.
Article 7 : Tarifs de livraison
Delivery rates in Metropolitan France are calculated as follows: depending on the weight of the package, shipping beyond 750.00 € order amount.
Delivery rates outside France often evolve, the exact amount is calculated and displayed before the validation of orders.
A customs declaration will be made for the countries outside the zone Europe and DOM / TOM Any possible customs fees remain the responsibility of the customer.
Article 8 : Delivery problems due to the carrier
Toute anomalie concernant la livraison (avarie, produit manquant par rapport au bon de livraison, colis endommagé, produits cassés…) devra être impérativement indiquée sur le bon de livraison sous forme de « réserves manuscrites », accompagnée de la signature du client. Le consommateur devra parallèlement confirmer cette anomalie en adressant au transporteur dans les deux (2) jours ouvrables suivants la date de livraison un courrier recommandé avec accusé de réception exposant lesdites réclamations. Le client devra transmettre copie par mail à : email@example.com
No claim will be taken into account if this procedure is not respected.
Article 9: Delivery Errors
9-a : The customer will have to formulate with David Lefebvre the same day of the delivery or at the latest the first working day following the delivery, any complaint of error of delivery and / or nonconformity of the products in kind or in quality compared to the indications on the order form. Any claim made after this time will be rejected.
9-b : La formulation de cette réclamation auprès de David Lefebvre pourra être faite par e-mail à l’adresse suivante : firstname.lastname@example.org, veuillez préciser dans ce courrier votre n° client, et le n° de commande.
9-c : Any claim not made in the rules defined above and within the time limits can not be taken into account and release David Lefebvre from any liability vis-à-vis the customer.
9-d : En cas d’erreur de livraison ou d’échange, tout produit à échanger ou à rembourser devra être retourné à David Lefebvre dans son ensemble et dans son emballage d’origine, en Colissimo Recommandé, à l’adresse transmise par mail.
To be accepted, any return must be reported in advance to David Lefebvre. The shipping costs are the responsibility of David Lefebvre, except in the event that it turns out that the product does not match the original declaration made by the customer in the right of return.
Article 10 : Product Warranty
In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions herein can not deprive the customer of the legal guarantee that obliges the seller
We decline any responsibility in the event that the article delivered does not respect the legislation of the country of delivery other than France.
Article 11 : Right of withdrawal
Le client particulier dispose d’un délai de 30 jours ouvrables pour retourner, à ses frais, les produits ne lui convenant pas. Le client professionnel bénéficiant d’un tarif revendeur dispose d’un délai de 7 jours pour ce faire. Ce délai court à compter du jour de la livraison de la commande du client. Si ce délai expire un samedi, un dimanche ou un jour férié ou chômé, il est prorogé jusqu’au premier jour ouvrable suivant. Tout retour devra être signalé au préalable à David Lefebvre par e-mail à l’adresse suivante : email@example.com en nous indiquant le n° de la commande. Le produit devra être retourné.
Only products returned as a whole, in their original packaging complete and intact, and in perfect condition of resale will be taken back. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged. This right of withdrawal is exercised without penalty, except for the cost of return. In the case of an exchange, the re-shipment will be at the expense of the customer.
Article 12 : Force majeure
Neither party will have failed in its contractual obligations, to the extent that their execution will be delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered fortuitous event or force majeure all facts or circumstances irresistible, external parties, unpredictable, inevitable, beyond the control of the parties and can not be prevented by them, despite all efforts reasonably possible.
Article 13 : No waiver
The fact that one of the parties does not claim a breach by the other party of any of the obligations referred to in these terms and conditions can not be construed for the future as a waiver of the obligation in question.
Article 14 : Computing and Liberties
he information requested from the consumer is necessary for the processing of his order. The consumer can write to David Lefebvre whose contact details are within the confidentiality charter contained in the website, to exercise his rights of access, rectification with respect to information about him and contained in the files of David Lefebvre, under the conditions provided by the law of January 6, 1978.
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